Terms of service

We provide residential cleaning at the address you give us, for the length of time you book. Our cleaner brings their own cleaning products. A vacuum cleaner is brought only if you add it to your booking.

We work in specific parts of New York City. If your address falls outside the areas we cover, the booking form will tell you before you pay, and we cannot accept the job.

Cleaning is charged at $60.00 per hour, with a minimum of 2 hours per visit. Add-ons and fees are shown itemised before you pay, and the price you see at checkout is the price we calculate on our own servers — never a figure sent from your browser.

Nothing is charged when you book. You pay after the cleaning, by Zelle, for the time it takes, never less than the hours you book. The price shown when you book is an estimate. If the job needs more time than booked, the final amount is higher — and we will tell you before we continue.

You pay once the work is finished — to your cleaner there and then, or from a payment request we email you with the final amount, where to send it and your booking reference. Either way you get an itemised invoice by email. Nothing is asked for before the cleaning.

Prices can change, but never for a booking that already exists. Each booking records the rates and fees in force when you made it, and the final bill is calculated from those.

You can cancel free of charge up to 24 hours before the start of your visit. Nothing is paid in advance, so there is nothing to refund. Inside that window, please tell us as early as you can.

To move a booking, reply to your confirmation email or call +1 (646) 279-5434. Moving a booking is not a cancellation and no charge applies.

If we have to cancel — illness, weather, anything on our side — you get a full refund of everything paid, including inside the notice period.

Please make sure we can get into the property at the time you booked. Tell us about buzzer codes, keys, lifts, parking and pets in the access notes when you book, or by replying to the confirmation email.

If we cannot get in and cannot reach you, we will wait a reasonable time and then treat the visit as a late cancellation. It costs us the journey, which is why we ask twice.

We do not move heavy furniture, work at height beyond a two-step ladder, handle biohazards, or clean areas that are unsafe to enter. Our cleaner may decline any task they judge unsafe, and will tell you at the time.

We take care of your things, but we cannot guarantee that every stain, mark or smell will come out — some damage is permanent before we arrive. If something we do goes wrong, tell us within 48 hours and we will put it right or refund the affected part of the visit.

If you leave a review, we publish your first name, the neighbourhood you choose to give, your rating and your words. We read every review before it appears and may correct obvious typos, but we do not change what a review says. We do not remove reviews for being critical.

Questions about these terms: mmisachenka@icloud.com, or +1 (646) 279-5434.